If Notes to Play isn’t right for you, you can get a full refund within 14 days of your first purchase. No questions asked.
1. Within 14 days: full refund
- Email [email protected] from the address you bought with, or reply to your welcome or receipt email, within 14 days of your first purchase.
- We refund the full amount to the card or payment method you used. Banks usually show it within 5 to 10 business days.
- When the refund is made, your Pro access ends and your access code stops working. Your songs stay on your device, and the free plan is still yours.
2. After 14 days: cancel any time
- Monthly, yearly and student plans can be canceled at any time, using the link in your receipt email or by writing to us.
- After 14 days we don’t refund the current period. Instead, you keep Pro until the end of the month or year you paid for, and it isn’t renewed. Then your account moves to the free plan. Your songs stay on your device.
- Renewal payments aren’t refunded, so cancel before the renewal date if you don’t want another period. We remind you before yearly renewals.
3. Founders lifetime
The one-time Founders purchase can be refunded within 14 days of buying it. After that it’s yours for life and can’t be refunded.
4. Mistakes and problems
- Charged twice, or charged after canceling? Write to us and we’ll fix it and refund the extra charge, whenever it happened.
- If something doesn’t work, tell us first at [email protected]; we’d like the chance to fix it.
5. Who you’re dealing with
Notes to Play is sold by Smart Man Media, LLC (Florida, USA). Payments are processed securely by Stripe. This policy doesn’t limit any rights you have under the law where you live.